Patient Rights & Responsibilities

The Patient has the right:

To Safety

  • To receive care in a safe setting
  • To be free from mental, physical, sexual and verbal abuse, neglect, exploitation, harassment or corporal punishment
  • To be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff. (Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time)
  • To prompt resolution of complaints and grievances
  • To access protective and advocacy services
  • To be informed of unanticipated outcomes of her/his care

To Respect and Dignity

  • To every consideration for her/his privacy
  • To the confidentiality of her/his identifiable health information
  • To receive visitors designated by the patient, including but not limited to, a spouse, a domestic partner (including same-sex domestic partner), another family member or a friend (this includes the patient’s right to withdraw or deny such consent at any time)
  • To be informed of the Center’s practice that allows for the presence of a support individual unless it interferes with the rights of others, or is not recommended for medical reasons (refer to COVID-19 booklet insert)
  • To respectful medical and nursing care that recognizes personal dignity, diversity and religious or other spiritual preference, and that is administered regardless of ability to pay

To Consent

  • To give informed consent prior to care and treatment.
  • To say “yes” or “no” to experimental treatments and to be advised when a physician is considering her/him to be part of a medical research or donor program
  • To appoint someone else to make decisions for her/him if she/he becomes unable to do so, and have that person approve or refuse care, treatment or services

To Quality Care and Pain Management

  • To participate in the development and implementation of her/his plan of care
  • To have pain assessed and managed appropriately
  • To be told what she/he needs to know about her/his health condition upon Facility discharge
  • To emergency care and procedures which are implemented without unnecessary delay
  • To receive care regardless of age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, gender identity or expression, or manner of payment
  • To quality care from competent professionals
  • To knowledgeably refuse any drugs, treatments or services
  • To ask for a change of provider or second opinion
  • To request that ethical issues related to her/his care be referred to the Medical Advisory Committee for discussion
    To Information
  • To know the names and professional titles of her/his caregivers
  • To know the rules regulating her/his care and conduct
  • To access information contained in her/his medical records within a reasonable time frame
  • To have bills explained and receive information about charges for which she/he may be responsible
  • To inquire about financial assistance in paying her/his Coastal Virginia Surgery Center bill

To Communication

  • To effective communication
  • To an interpreter and/or interpretive devices, for patient or patient representative, when English is not spoken or is not the patient’s preferred language
  • To have access to sign language and oral interpreters, and assistive telecommunication devices, if needed

As a Patient at Coastal Virginia Surgery Center, you have the responsibility to:

  • Cooperate with caregivers and ask questions if you don’t understand
  • Inform staff about the medicines you are taking
  • Be respectful and considerate of others
  • Safeguard the personal items you choose to bring with you
  • Maintain your recommended treatment
  • Abide by CVSC rules, including no smoking on the campus
  • Provide a copy of your advanced directives
  • Provide for prompt payment of your bill

Addressing Complaints or Grievances

  • If you or your representative has a complaint or grievance about any aspect of your care at Coastal Virginia Surgery Center, we urge you to let us know so we can resolve it promptly
  • This reporting will in no way negatively impact your care. We consider your comments opportunities for us to improve care and service

To address complaints or grievances you can:

  • Speak to your physician, nurse and/or caregiver
  • Speak to the Surgery Center Administrator by calling 757.782.4886
  • Once a complaint or grievance is received and assessed, the Patient Relations Department will inform the appropriate staff and establish a contact person for the patient, family or representative and respond to the patient.
  • If your grievance cannot be resolved, or at any time, you have the option to submit a verbal or written complaint to the following:

    Accreditation Association for
    Ambulatory Health Care
    5250 Old Orchard Road
    Skokie, IL 60077
    Phone: 847.853.6060
    Email: [email protected]hc.org

    Virginia Department of Health
    Office of Licensure & Certification
    9960 Maryland Drive, Suite 401
    Henrico, VA 23233
    Phone: 800.955.1819
    Email: [email protected]

Ownership

Coastal Virginia Surgery Center is owned by Orthopaedic Surgery & Sports Medicine Specialists of Hampton Roads, PC.